Every successful business puts the customer at the heart of its ethos; even so, service and quality of products can always be improved. Think how useful it would be to see your business through the eyes of your customers! Absolutely Food’s mystery shopper or diner service allows you to do just that. Our ‘secret agents’ will go undercover and make a thorough assessment of your staff, food, attitude and atmosphere from the customer’s point of view. We’ll then provide you with feedback in the form of a professional, constructive and detailed written report, identifying your perfect (and problem) areas.
Whether you’re a farm shop or dining pub, restaurant or delicatessen, guest house or grocer, our fly-on-the-wall service will tell you what's working well and what could be better – from the accessibility of your website to the presentation and manner of your staff, from first impressions on entry to the overall experience – and, of course, the food. Following an undercover visit, our mystery shopper service will tell you everything you need to know, allowing you to:
A staggering 90 per cent of customers don't complain – they simply don't come back! With our help, you can make sure they return time and time again.